Performance degradation of the Business Partner Lookup
Update - We are continuing to monitor for any further issues.
Sep 08, 2026 - 13:09 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 08, 2026 - 13:08 CEST
Identified - We are currently experiencing performance degradation with the Business Partner Lookup.
Aug 30, 2026 - 21:00 CEST
Uptime over the past 90 days. View historical uptime.
CDQ Cloud Services Operational
Bankaccount Data API Operational
Cloud Apps Operational
Data Compliance API Operational
Data Validation API Operational
Referencedata API Operational
Data Curation API Operational
Data Exchange API Operational
Wiki Apps Operational
Wiki Operational
Email Analysis API Operational
External Services Major Outage
AT.CR Company register Austria Operational
AT.FON FinanzOnline Operational
CH.UIDR UID Register [Some request to that service succeed some not.] Partial Outage
DNB D&B Data Operational
France Register of Companies (FR.RC) Operational
GOOGLEPLACES Google Places Operational
IE.CR Ireland Companies Register Operational
Supplier Gateway Operational
VIES VIES [Some request to that service succeed some not.] Partial Outage
PL.NOBR REGON Operational
UK.VAT HM Revenue and Customs VAT Check Operational
BZST Bundeszentralamt für Steuern (Germany) Operational
AU.BR Australian Business Register [Some request to that service succeed some not.] Partial Outage
BVD Orbis database (Bureau van Dijk) Operational
EU.EORI EORI Operational
UK.EORI EORI Operational
FI.BIS BIS Operational
CZ.REE ARES Operational
BR.SINWS Sintegra WS Operational
BR.SINSF Suframa Operational
BR.SINSN Simples Nacional Operational
CZ.VAT Czech Republic VAT Register Operational
CDQ.GLNCONNECT CDQ GLN Connect Operational
CDQ.GLNCONNECT CDQ GLN Connect Operational
BR.SINRF Receita Federal CNPJ Operational
CL.SINSII Sintegra WS SII RUT Operational
CL.SINPF Sintegra WS DICOM RUT PF [All request to that service fails.] Major Outage
CL.SINPJ Sintegra WS DICOM RUT PJ [All request to that service fails.] Major Outage
GR.GEMI General Commercial Register [All request to that service fails.] Major Outage
ES.BR Spanish Business Register [All request to that service fails.] Major Outage
FR.SIRENE France Company Register Operational
CREFO.SSU Creditreform SSU Operational
CRIBIS CRIBIS [Some request to that service succeed some not.] Partial Outage
HERE Here.com Operational
HR.CR Court Register Operational
HR.CR Court Register Operational
CH.CR Swiss commercial register Operational
TH.CR Corporate Registration System [All request to that service fails.] Major Outage
NL.BR KVK [Some request to that service succeed some not.] Partial Outage
CH.EIRENE Swiss Post Eirene Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Synchronization Issues with German Handelsregister (DE.RC)
Resolved - The backfill is complete. Synchronization with the German commercial register (DE.RC) is running normally, and all register changes missed during the delay have been ingested.

What this means for you: Lookups and Change Notifications for German legal entities now reflect the current register state. Change Notifications delivered during the backfill may show a gap between the notification date and the actual register change date — the underlying data is correct.

No action is required on your side. Thank you for your patience.
Sep 14, 08:48 CEST
Monitoring - The fix has been deployed and synchronization with the German commercial register (DE.RC) has resumed. We are now backfilling the register changes that were missed during the delay.

What this means for you: Lookups and Change Notifications for German legal entities will gradually reflect the missed register changes as the backfill progresses. Change Notifications for affected records may arrive with a delay relative to the actual register change date.

No action is required on your side. We are monitoring the backfill and will confirm once it is complete.
Aug 26, 19:39 CEST
Identified - We have identified the root cause in our synchronization functionality. A fix is being prepared, and we will fully backfill the data gap once it is deployed.

No action is required on your side. All previously synchronized data remains available.
Aug 19, 14:57 CEST
Investigating - We are currently experiencing delays in the synchronization of data from the German commercial register (Handelsregister, source ID DE.RC).

What this means for you: Business partner records sourced from DE.RC may not reflect register changes. This affects Lookups and Change Notifications for German legal entities.

Our team is investigating the root cause.
Aug 19, 14:57 CEST

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Unresolved incident: Performance degradation of the Business Partner Lookup.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

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